Description
The Role Are you a high-performing supervisor ready to take on a career-defining opportunity? General Motors (GM) is seeking a Senior Supervisor to lead our Order Writing team in Warren, Michigan. This isn’t just a leadership role — it’s a mission-critical position at the heart of GM’s Customer Care & Aftersales (CCA) business. Why This Role Matters Lead a tech-forward transformation of GM’s order writing operations across the U.S. and Canada. Impact every customer order — the systems you support power the entire CCA order fulfillment network. Drive innovation in eCommerce, EV service models, joint ventures, and warehouse technologies. What You'll Do (Responsibilities) Leading a team of 6, managing daily operations and prioritizing projects and ad hoc requests. Demonstrates expertise in knowledge of the processes required to perform and ensures they are effectively performing job responsibilities utilizing standardized methods. Motivates direct reports and/or business partners through effective communication, training, coaching, development, and recognition. Models GM’s cultural behaviors always demonstrate the highest level of integrity. Evaluate team performance and promote continuous improvement. Achieve quality standards by communicating goals and leveraging resources to solve problems and root cause issues. Understands and consistently administers company policies. Representation of Order Writing in enterprise-level initiatives. Optimization of order processing workflows and system performance. Strategic guidance in cross-functional meetings and customer engagements. Continuous improvement through data-driven insights and customer feedback. Your Skills & Abilities (Required Qualifications) Undergraduate degree or equivalent experience. 3-5 Years experience in Automotive including the understanding of Operations i.e. Warehousing, Logistics and Supply chain processes Proven operational leadership and remote/on-site team management. Previous supervision formal or informal Strong analytical and problem-solving skills. Proficiency in Microsoft Office (Excel, Access, PowerPoint). Understanding and ability to adjust VBA macros in Excel Story telling in a PowerPoint presentation. Experience with CCA systems, warehouse operations, and dealer/customer interfaces. Excellent communication, presentation, and facilitation skills. A customer-first mindset and high interpersonal agility. Organizational and problem-solving abilities. #LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel
