The Aftersales Area Manager (AAM) is responsible for providing Aftersales business management expertise to BMW centers on service, parts, accessories and warranty in the assigned territory. You will interact with Dealer Principals, Service Managers, Parts Managers, Service Advisors, Parts Advisors, Technicians, Shop Foremen, and General Managers among other dealer staff to promote and inform on BMW programs/initiatives, drive growth in business, achieve customer orientation goals, parts sales objectives, and address customer relations issues.
WHAT AWAITS YOU.
- Consult and steer dealer performance by identifying business opportunities, creating business cases and collaborating with dealers on development plans to grow customer pay business, achieve parts target, grow service retention and improve customer satisfaction.
- Develop strong business relationships with dealer personnel to enable a collaborative work environment with designated market dealers.
- Independently steer the extended market team activities and action plans to ensure achievement of Parts Target/Customer Pay Growth/Wholesale Business Growth.
- Establish and gain agreement on Marketing/merchandising plans to maximize use of Co-op and showroom activities funds.
- Guide training and development of Aftersales dealership personnel and improve dealer brand focus when shared with other service facilities.
- Monitor and advise dealers of proper handling of Audit areas like warranty, service loaner car program, rental car reimbursement and campaigns.
- Promote sale of Extended Service and Extended Maintenance plans.
WHAT YOU SHOULD BRING.
- Bachelor's degree or equivalent work experience
- 3-5 years of Aftersales field or equivalent operation experience
- Comprehensive knowledge of dealer operations, Fixed Ops, Logistics, Warranty and Parts Logistics
- Experience in growing revenue and profit margins (wholesale and retail)
- Strong consultative and service/parts selling orientation skill set
- Strong relationship building skills working with internal associates and Dealer partners
- Expertise in developing and representing business cases, business development and project management
- Proficiency with all Microsoft applications
WHAT YOU CAN LOOK FORWARD TO.
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
Relocation is available for this position.
This position is designated as a field role.
The expected salary range for this position is $57,100.00 - $114,200.00.
The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
