Description
The Candidate Experience Manager is responsible for leading the interview coordination team and driving an exceptional experience for all candidates and hiring stakeholders throughout the recruitment journey. This role manages a team of approximately 20 direct reports, oversees all candidate and hiring manager surveys, and leads the change management initiatives that stem from survey insights to continuously improve talent acquisition processes, tools, and touchpoints. The ideal candidate has a strong background in recruiting operations, people management, stakeholder engagement, and interview coordination, with a passion for creating highquality, human-centered candidate experiences at scale. Key Responsibilities: Leadership & Team Management • Lead, coach, and develop a high-performing team of 20 interview coordinators. • Foster a culture of operational excellence, inclusion, accountability, and continuous improvement. • Ensure consistent delivery of interview coordination services aligned to SLAs, TA policies, and compliance requirements. Interview Coordination Operations • Own the full lifecycle of interview coordination for all business units, from scheduling and logistics to candidate communications and day of interview support. • Partner with recruiting, HR, and business leadership to optimize scheduling workflows, panel management, and system efficiencies • Establish, track, and report operational metrics (volume, SLA adherence, candidate NPS, etc.) to drive performance and service quality. Candidate & Hiring Manager Experience • Own all candidate and hiring manager experience surveys • Identify trends, pain points, and opportunities from survey data to improve the endto-end hiring journey. • Partner with TA leadership and cross-functional teams (HR Ops, Branding, DEI, etc.) to prioritize and drive & implement experience improvements. Change Management & Continuous Improvement • Lead the change management process tied to survey insights, ensuring alignment with business goals and stakeholder buy-in. • Develop communication plans, training, and feedback loops to ensure adoption of new practices and tools. • Implement scalable, candidate-centric solutions and ensure consistency across global regions. Strategic Vision & Analytics • Develop vision for recruiting coordination in partnership with recruiting leadership and plan on quarterly timescales • Deliver regular reporting and insights on candidate experience metrics, survey outcomes, and operational KPIs. • Translate data into actionable recommendations that enhance satisfaction, efficiency, and brand perception. Qualifications Required: • Bachelor’s degree in Human Resources, Business, Communications, or related field. • 7+ years of experience in recruiting operations, candidate experience, recruitment coordination, or HR program management. • 3+ years of people management experience with a team of 10+ direct reports. • Proven ability to lead operational teams in high-volume, global environments. • Strong analytical skills; experience interpreting survey data and driving measurable improvements. • Excellent communication, stakeholder management, and change leadership skills. • Proficiency with ATS and HR technology platforms. Preferred : • Experience in a large, matrixed organization or technology/manufacturing industry. • Background in project management, process design, or service delivery optimization. • Certification in Change Management (e.g., Project Management (PMP) Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $159,000 - $234,300. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel
