Techbar Analyst
Brackley, UK
At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars with the aim of fighting for world championships each and every year.
Whether working in our Operations, Technical, Race or Business Support functions, we are all in and aspire to build the greatest team in the history of our sport.
Every individual plays their part. No stone is left unturned in the chase for every tenth of a second. The history of our sport is long and rich, and we are continuing our journey with renewed effort year on year. Record books remember the names of a few, but history is written by the many.
About the Role:
We are looking for a TechBar Analyst to deliver high-quality, face to face support and play a hands on role in our evolving IT landscape. You'll be part of our on-site team helping colleagues with their day-to-day tech needs and playing an active role in our wider IT transformation.
The role sits within our Workplace Technology Team and its purpose is to ensure the IT services at our Brackley site are well supported and maintained. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind, In it you will:
Be the first point of contact for IT Incidents and Service Requests at the IT TechBar
Use your knowledge of hardware and software to identify where technical issues may originate from and escalate to or educate others on the team through updating or adding to our Service Knowledgebase.
Setup and provision requested hardware and accessories for handover at the IT TechBar
Offer advice and training to customers on usage and best practices of IT Technologies
Contribute to the future of the department by adding to our Service Improvement Plans.
Work with our vendors and the IT Team to maintain hardware stock availability and software licence compliance.
Maintain a strong customer focus through great customer service.
Work in a fast-paced environment ensuring SLAs and targets are met.
Be prepared to learn. We will provide access to training resources to support your development.
To be successful you will have:
End User hardware configuration and troubleshooting
User account administration in Azure Active Directory
Active Directory, DHCP and DNS administration and troubleshooting
Administration of Office365
Strong understanding of the Windows10 and 11 desktop environment
Networking including LAN and VPN
Administering iOS devices via an MDM solution
Excellent written and verbal communication skills
Enthusiastic about technology and be motivated and service driven
Proven experience as an IT Technical Support Engineer, IT Technician, or similar role.
Desirable:
Experience of the ServiceNow ITSM platform
CompTIA Network+ Certification
MAC OSX Administration
Microsoft Azure Fundamentals Certification
CompTIA Network+ Certification
ITIL Foundation (v3 or ITIL4)
Linux OS Administration
Benefits:
Our riverside campus is powered by 100% renewably sourced energy and features an on-site gym and exercise studio, subsidised restaurant, and on-site parking with EV chargers available.
We offer a competitive and attractive package of benefits including a generous bonus scheme, Mercedes car lease scheme, private medical cover, life assurance and 25 days holiday. We pride ourselves on our family-friendly environment, employee well-being programme and offer flexible working opportunities.
Why us:
At the heart of our performance are our people. Every member of our team has a voice and plays their part in contributing to our successes on and off the racetrack. We take pride in creating an innovative, collaborative and high-performance culture where all of our team members are respected, empowered and valued.
We believe that building a more inclusive and diverse culture helps us go faster and further.
From recruitment and building our future talent pipeline to internal communications and leadership training, we’re building a team where everyone can thrive and contribute to our shared success.
Our aim is to attract, develop and retain exceptional people from all backgrounds, creating a workplace where all team members feel respected, supported and able to fulfil their potential.
