WeAreIn for jobs that impact everyone's life. Excellence isn’t an act - it’s in the DNA of everything we do. As a Director Product Quality and Qualification on our Quality & Excellence team uncover the root causes behind every single error, drive transformational improvements, and implement forward-thinking solutions to ensure our products exceed the highest standards of quality, reliability, and performance. Are you in? Your Role Key responsibilities in your new role: Systematic set-up of the QM customer intimacy framework together with other related functions like marketing, regional sales and quality including strategic planning, scheduling of and regular participation in customer meetings globally Systematic provision of customer information material including product quality and reliability related value proposition Building a trustful relation with our GCO key customers by regular interactions in all phases of the product lifecycle Proactive capturing and understanding of customer quality and reliability requirements making sure that those requirements are properly reflected in all phases of the product lifecycle Jointly elaborating ways of fast product qualification with the customer, while keeping IFX quality standards at its highest level Professional and effective handling of crisis situations in case of deviations and customer escalations Analysis of customer feedback and driving of continuous improvement activities Mentoring and consultation of the GCO QM organization in navigating demanding customer situation Your Profile Qualifications and skills to help you succeed: You are personally committed to the customer’s concerns and award them a high priority. You promote an awareness for continuous quality in your area of work. You set yourself ambitious goals. At least 8 years of experience in quality management or comparable functions with direct customer contact and interaction Deep understanding of quality management systems and processes Extensive experience in communicating with customers and implementing customer requirements Strong analytical skills and the ability to analyze complex information Experience working with other departments and leading teams Readiness to travel worldwide Solid knowledge high voltage semiconductor technologies and products and respective IFX value proposition Good knowledge in high voltage semiconductor reliability and quality aspects for industrial and automotive applications * Proven deviation and crisis management abilities Contact: Bruna Fernandes, LinkedIn #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels. We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.
