What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Job Purpose
The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.
While also applying analysis and design techniques, and expert knowledge of the systems deployed therein, to solve business problems using information technology solutions.
Key Accountabilities
Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
Oversee the daily execution of operational processes by team in support of production environment
Support projects such as technology upgrades\implementations of Tier 1 computer systems
Shift flexibility (Delivery face for IT to Plant Leadership)
Providing training, support and mentorship to contract team members
Provide leadership during IT incidents that impact production in line control systems and oversee the triaging of an event to restore production and minimize downtime
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Prioritize and track deliverables, manage project timelines, deadlines, and requests
Qualifications, Experience, and Skills
Minimum Educational Qualifications
▪ Completed post-secondary education in Computer Science or equivalent related experience
Minimum Experience
▪ 3+ years of experience
Other Job-Specific Skills
▪ Experience supporting computer applications and end-user computing devices
▪ Experience supporting Windows 7/10, Active Directory, LAN/Networking
▪ Experience using MS-Office, and problem ticketing applications
▪ Experience executing processes on an AIX/UNI
▪ Experience managing 3rd level support calls (Level 2)
▪ Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
▪ Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
▪ Ability to follow and document processes
▪ Ability to adapt/learn in a changing environment
▪ Experience with general IT processes and development methodologies
▪ Solid analysis, proven problem solving and decision-making skills
▪ Shift coverage (Delivery leader for IT with Plant Leadership on off shifts when covering)
▪ Demonstrated leadership experience in an IT Role
What differentiates Honda and makes us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Regional Bonus (when applicable)
Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued learning
Training and Development Programs
Additional Offerings:
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Tuition Assistance & Student Loan Repayment
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
For more detail, salary and company information, use the apply link
