This role is categorized as hybrid. This means the successful candidate is expected to report to [Saginaw or Warren, MI] three times a week, at minimum [or other frequency dictated by the business].
The Role
We’re looking for a highly skilled Escalation Team Advisor to join our Technical Assistance Center (TAC) . In this role, you’ll act as a key technical expert supporting TAC Advisors, field teams, and leadership in diagnosing and resolving complex vehicle issues. You’ll collaborate closely with Engineering, Brand Quality, and Field Operations, and serve as the main escalation point for high-level technical concerns.
This is a great opportunity for someone with deep automotive knowledge who thrives in a collaborative, fast-paced, and problem-solving-focused environment.
What You’ll Do
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Support TAC Advisors with complex vehicle diagnostics and repair strategies
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Serve as a single-point contact for escalated technical issues from field personnel and leadership
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Collaborate with Engineering and Quality teams to identify and address emerging vehicle concerns
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Author and publish technical bulletins and service communications
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Use data and tools to analyze trends and contribute to root-cause resolutions
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Escalate critical or high-impact issues as needed, and drive follow-up resolution
Your Skills & Abilities (Required Qualifications)
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10+ years of automotive technical experience (dealership or TAC preferred)
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2+ current ASE certifications or a 2-year technical degree
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Strong understanding of vehicle systems (powertrain, chassis, electrical, restraints, etc.)
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Skilled in Microsoft Office (Word, Excel, Outlook, PowerPoint)
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Excellent customer focused problem-solving and analytical skills
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Strong communication and organizational abilities
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Ability to manage multiple priorities and work independently or in cross-functional teams
What Will Give You a Competitive Edge (Preferred Qualifications)
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Proficient in (QIS, PRTS, Siebel, VIS, Global Connect, Oracle and Salesforce/OneCRM/CXConnect.)
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Proficient with GM internal websites and tools including Siebel, GMA, GWM, Salesforce/OneCRM/CXConnect, and MS Office products.
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