The Role
In Customer Care and Aftersales (CCA) Supply Chain, we’re looking for bold thinkers and creative problem solvers who thrive in ambiguity and are driven to make a meaningful impact. Our ideal team members are customer-focused, resilient, and relentless in their pursuit of innovation—even when faced with complex challenges.
This role offers a unique opportunity to deepen your business acumen, strengthen technical capabilities, and grow as a leader. As part of the Risk Mitigation team, you’ll tackle supply chain constraints with inventive solutions that ensure continuity of service throughout the product lifecycle. You’ll work cross-functionally to minimize risk to both our customers and our business, using strong negotiation skills to align stakeholders around critical decisions.
Key responsibilities include analyzing risk cases, developing actionable recommendations, and balancing strategic data initiatives with process improvement efforts across multiple teams. You’ll be expected to manage daily operations while driving long-term transformation toward more efficient and proactive risk mitigation strategies.
As the team evolves, so will this role—requiring a forward-thinking mindset and expertise in data strategy and analysis to support the implementation of new tools and processes that shape the future of our supply chain.
What You’ll Do:
Risk Analysis & Strategic Recommendations
Evaluate inventory levels to forecast future needs, recommend resolutions (final buys, discontinuation, alternate parts, etc) while balancing space constraints, margin goals, and supplier limitations.
Cross-Functional Collaboration
Partner with teams across purchasing, product management, engineering, finance, warehousing, and supplier management to align execution of approved risk mitigation strategies.
Process Leadership & Coaching
Serve as a process champion for risk mitigation, guiding stakeholders through protocols including Leadership Part Reviews for high-risk decisions.
Executive Communication
Develop concise executive summaries for high-risk cases, process improvements, and strategic initiatives to inform leadership decision-making.
Operational Excellence
Lead the creation of tools, processes, and documentation that enhance daily operations with a focus on quality and continuous improvement.
Data Exploration & Innovation
Proactively seek out unfamiliar or overlooked data elements to drive accurate, innovative solutions.
Project Support & Gap Analysis
Collaborate with future project teams to identify and address process gaps, reducing risk across the organization.
Change Advocacy
Champion transformative initiatives that lead to meaningful business improvements. Embody the “See it, Own it, Do it, Solve it” mindset.
Customer & Partner Engagement
Cultivate positive relationships with internal and external stakeholders, offering thoughtful recommendations for enhancements where appropriate.
Yours Skills & Abilities (Required Qualifications):
-
Proven ability to manage multiple complex projects simultaneously, navigating aggressive deadlines and high-visibility deliverables with precision.
-
Bachelor’s degree in Business, Engineering, or Supply Chain Management.
-
3-5 years deep expertise in Supply Chain, Logistics, and Warehousing Operations, with cross-functional insights.
-
Proactive and adaptable in ambiguous settings; consistently drives problem-solving and change.
-
Recognized for acting with urgency and independence when resolving issues, while considering the broader impact on internal and external stakeholders.
-
Strong collaborator, balancing competing priorities—to facilitate compromise and achieve optimal outcomes.
-
Advanced proficiency in SQL, Power BI, Microsoft Access, MS Office Suite, and Knime.
-
Expert in handling large data sets and applying technical tools across financial, analytical, accounting, and statistical domains.
-
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
What Can Give You a Competitive Edge (Preferred Qualifications):
#LI-AP1
