Task
Porsche Singapore is seeking an experienced and driven Specialist in Technical Support & Training to champion technical excellence across our dealership, supporting a team of 40 technicians. This role is responsible for ensuring diagnostic accuracy, managing technical escalations, and delivering high-quality training aligned with Porsche standards. The ideal candidate possesses hands-on workshop experience, strong leadership capabilities, and a passion for precision and performance. • Provide expert technical support and guidance for complex mechanical and electronic systems, including troubleshooting and escalation of unresolved cases via Porsche platforms (PQIS, PVS, PRMS). • Collaborate with Porsche AG and regional trainers to stay aligned with technical developments, share feedback, and enhance workshop capabilities. • Plan, coordinate, and deliver structured training programs for workshop staff, including onboarding, Porsche e-Learning, hands-on sessions, and preparation for certifications, skill competitions, and model launches. • Develop and track technician capabilities, assessing skill levels, creating tailored development plans, and ensuring compliance with Porsche Academy and regional training standards. • Serve as the technical authority in cross-departmental meetings, particularly regarding new models, recalls, and technical campaigns. • Drive service excellence and workshop performance by supporting continuous improvement initiatives in service quality, turnaround time, and customer satisfaction; developing SOPs and best practices; monitoring and analyzing key metrics (FFR, NRF, diagnostic time); and optimizing tools, equipment, and software. • Coach and develop workshop talent, mentoring Senior and Master Technicians to foster knowledge sharing, high performance, and a culture of continuous learning.
QualificationsQualificationsQualifications
• Singapore Citizens or Singapore Permanent Residents (SPR) preferred. • Diploma or Bachelor's degree in Automotive Engineering or a related field. • Porsche Certification (Gold or higher) is highly preferred. • 5–8 years of technical experience in a premium/luxury automotive workshop, with at least 2 years in a leadership or training role. • Strong diagnostic and problem-solving abilities, with proficiency in Porsche diagnostic systems, tools, and platforms (platforms (PIWIS, PQIS, PPN, etc.). • Strong communication and interpersonal skills with the ability to collaborate effectively with technicians and management. • Proficient in planning, preparing and analyzing technical reports and KPI dashboards. • Organized, proactive, and committed to upholding brand excellence. • Possess a Class 3 Driving License with at least 4 years of driving experience
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