Task
Here's your opportunity at Porsche.
The Porsche Center Landau sells Porsche, one of the world's most successful sports car brands. Our goal is to continue this success in the future and provide optimal customer service. To strengthen our team, we are offering a position as a
Service Advisor (m/f/d)
As a Service Advisor (m/f/d), customer satisfaction is your top priority: In addition to providing support and advice, you will provide advice and assistance on technical issues. You will prepare individual cost estimates and process goodwill and warranty orders. In doing so, you will monitor workshop appointment capacity. With your competent presence in the service business, you will contribute to the economic success of our company.
Ensuring a seamless and professional service experience for our customers
Adhering to the Porsche service core process (scheduling appointments, scheduling appointments, vehicle acceptance, transporting the repair/service to the workshop, quality control, vehicle return, and appointment follow-up)
Conducting direct acceptance and informing the customer about work to be performed on the vehicle
Billing service orders and providing invoice explanations
Actively selling services, parts, and accessories
Maintaining customer relationships
Requirements
Completed vocational training in the automotive field
Professional experience as a service advisor desirable
Certification as a service advisor (m/f/d) and industry knowledge advantageous
Technical product and model knowledge
Strong customer focus
Quality awareness and adherence to deadlines
High level of commitment as well as teamwork and communication skills
Class B driver's license
For more detail, salary and company information, use the apply link
