Task
You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email
You will identify and assess customer needs to ensure prompt and accurate support
You will provide first-level support for basic IT issues and service requests related to systems, applications, and hardware
You will escalate unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs)
You will work continuously to improve customer service, user perception, and overall satisfaction
You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date
QualificationsQualificationsQualifications
Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution
Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
Customer-oriented and cool-tempered
Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1)
Ability to work in a team and communicate effectively
Good understanding of IT concepts (i.e. email, AD, OS, mobile devices etc.)
Things to know before departure:
Start: by arrangement - always on the 1st and 15th of the month
Working hours: full time (40h); 27 vacation days
Employment contract: Unlimited
Line of work: Consulting
Language skills: Fluency in written and spoken German and English
Flexibility & willingness to travel
Other: a valid work permit
For more detail, salary and company information, use the apply link
