Quality Lead Customer Service (f/m/d)

Company: Porsche Digital GmbH • Location: Berlin • 1d ago

TasksTasksTasks

Coordination and decision of Quality Topics between all hubs as well as between Customer Relations Hubs (CRH) and Porsche AG (PAG) Professional leadership of QAs (incl. ensuring 1:1 communication with QAs, identification of improvement topics, ensuring operational QA tasks/ calibrations are done) Definition and monitoring of communication and quality processes Definition CRH Quality Strategy & Concept in alignment with PAG Innovation & Technology: Define objectives, identify & implement improvement topics and technology driven efficiencies Ensuring a constant information exchange & alignment between Training & Quality Lead Ensuring Quality reporting standards including KPI measuring and definition of improvement measurement Support in operational quality topics (e.g. evaluations of customer experts)

RequirementsRequirementsRequirements

Well-structured, analytical and accurate analyst with several years of experience in international Quality Role, ideally in the automotive sector Excellent communication skills, both verbal and written, are a must Proficient in English and German Experience in customer facing industries (e.g. retail, hotel...) in luxury would be a plus Worked in “six sigma” environment (first belt should be known & achieved) Experience in conceptual (strategy) work Personality: global mindset, team player, communicative, open, and empathetic, but also assertive Willingness to come to the office 4 days a week For more detail, salary and company information, use the apply link

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