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Here's your opportunity at Porsche.
The Porsche Center Dortmund sells Porsche, one of the world's most successful sports car brands. Our goal is to continue this success in the future and provide our customers with optimal service. To strengthen our team, we are offering a position as a
Service Advisor (m/f/d)
Your Responsibilities
Sales of services, parts, and accessories, as well as customer support and advice
Performing direct check-in and informing customers about work to be performed on the vehicle
Handover of repaired vehicles and explanation of the work performed on the vehicle and the invoice
Preparing service appointments, including researching the reason for the customer visit, customer requests, and any problem areas
Adhering to the Porsche core service process (scheduling an appointment, preparing for the appointment, accepting the vehicle, sending the repair/service to the workshop, quality control,
vehicle return, follow-up of appointments)
Coordination of the service business
Ensuring a seamless and professional service experience for our customers
Implementation of measures to retain and acquire new customers
Requirements
Your Profile
Successfully completed technical vocational training, e.g., as an automotive mechatronics technician (m/f/d) or service technician (m/f/d)
Ideally, training as a certified automotive service advisor (m/f/d)
Professional experience in after-sales and certification as a service assistant desirable
Strong service and customer service skills
Strong communication skills combined with interpersonal skills when dealing with a variety of stakeholders
Excellent interpersonal skills and a pleasant, customer-oriented demeanor
High reliability, flexibility, and above-average commitment
Independence, initiative, and excellent organizational skills
Quick grasp of complex tasks
High resilience
Confident use of MS Office
Class B driver's license
For more detail, salary and company information, use the apply link
