Work Arrangement
This role is categorized as on-site. This means the successful candidate is expected to report to GM Japan Headquarter office in Tokyo, Japan full time.
Work involves functioning as technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers. Work is of a technical nature, using independent judgment within the limits of general practices and standards. Some guidance from the supervisor is available to handle unusual situations. Extensive travel required. This function is a key part of General Motors Supplier Quality activities in global. This function identifies suppliers and work with them to improve performance in quality, service, and price. Work is of a difficult nature in involving a high level of creativity and initiative.
What You’ll Do -
- Service
- Provide technical advice to dealer personnel diagnosing and repairing. vehicles in ‘fix it right the first time’ manner including on-site support.
- Responsible for ASKMe such as technical inquiries (TSR-Technical Support Report).
- Review source plant-developed TSB’s (Technical Service Bulletin) for translation proofreading.
- Process dealer Field Product Reports per the GMJ guideline.
- Create PRTS (Problem Resolution Tracking System) to identify filed product concerns to source plant and work with them closely for product improvements.
- Conduct the regional technical meeting with the senior technicians to share the necessary information among them.
- Conduct the technical investigation based on the request from JMLIT, Police and Fire Department.
- Conduct the technical investigation for PL (Product Liability) issue and prepare the necessary report to the HQ and insurance company.
- Lead Dealer Field Product Reports (TFR: Technical Field Report) judgment meeting.
- Pursuing on-site product investigations.
- Spread out strategic Aftersales plans / gathering dealer concern, problems etc. act as Field Engineer.
- Support to execute field actions.
- Provide technical support to other various functions, not limited to but, such as marketing, events, PR events, and new model R&D.
- Provide support to Director and Head regarding technical training center management roles.
- Not specified above but should be covered all service-related matters.
- Warranty
- Warranty determination operations using the Global Warranty. Management (GWM) system.
- Processing of pending or error warranty claims.
- Responding to various inquiries related to warranties.
- Processing of prior repair approval (PRA) / special approval for warranty claims (less than ¥500,000).
- Preparation of monthly reports (accounting reports, provision of warranty data to CC&A (results of data analysis / preparation of Warranty Saving report, etc.)).
- Development of Warranty Information (as appropriate).
- Warranty training/consulting implementation plan.
- On-site training and implementation planning (during Warranty Audit).
- Revision of training manuals (as appropriate).
- Scrapping (audit planning and execution).
- Prepare annual schedule/data preparation/implementation plan/coordination with dealers for warranty audit.
- Formulate and implement an action plan in case of poor audit results.
- Various dealer follow-ups based on GMI/GMJ data (raising to a higher level).
- Correction of deficiencies related to GWM application, etc.
- Participation in Teams conference hosted by GM International.
- Ad-hoc
- Work (duties) not listed here may occur. In such cases, we will explain them to you in advance, but you may have to deal with them as part of your duties.
Your Skills & Abilities (Required Qualifications)
- Business English capability (TOEIC 600 and above).
- Minimum 3rd grade national automotive technician certificates.
- Driving License.
- Working experience as a technician for more than 5 years at a Japanese automotive firm or an importer.
- Working experience as a warranty for more than 5 years (or having warranty well knowledge) at a Japanese automotive firm or an importer.
- Computer literate in Windows applications.
- Proven problem-solving abilities.
- Strong written and oral communications skills.
- Ability to work as a team member.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Word, Excel, and PowerPoint. Access preferable
- 1st or 2nd grade national automotive technician certificates is preferable
