Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
As a GSPAS (Global Softpart and Programming Authoring System) OTA and Service Data Release Engineer, you will be responsible for authoring to-be packages for assigned VeSCoM and controllers that will be deployed via Over-the-Air (OTA) or Techline Connect (TLC). The goal of our team is to work with a wide variety of data and systems to enable Over-the-Air (OTA) updates and dealership technicians around the globe to successfully program customer vehicles. This is accomplished by working globally and cross-functionally to capture and implement all service programming requirements for each vehicle platform, by comprehending manufacturing data and engineering releases in order to deliver the right content for each unique vehicle, and by working to ensure our customers have the tools and capability to repair and reprogram their vehicles as needed.
Key Responsibilities:
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Release and promote part usages for all externally released VeSCoMs within the GSPAS system to generate to-be packages used by OTA and/or dealers.
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Research and triage systems or releases related issues to generate healthy to-be packages by comprehending ECR (Engineering Change Requests) release intends and following the correct release process.
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Collaborate with GSPAS IT teams to continuously develop new features as well as enhance existing features to meet the increased complexity of the vehicles
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Lead the rest of the GSPAS data engineers to improve GSPAS authoring quality to improve the first-time success rate for both OTA and service programming events
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Create and reviews metric data to improve authoring qualities and efficiencies.
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Review and resolve service programming supports for assigned controllers and vehicles by using corporate databases to obtain information vital to support vehicle updates in the fields. Some databases include Manufacturing Engineering Reporting System (MERS), Engineering Change Management System (ECM), Global Product Description System (GPDS), and Soft Part Release (SPR).
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Information gathering and research from various resources to support vehicle STC, SORP, and post-STC suppliers; sources include MLCRD, PLCRD, diagnostic specifications, and ASTS.
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Work with captured information and query tools such as SQL to update the Service Programming System (SPS) database with control module data, software, and calibrations based on engineering release direction.
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Identify and author appropriate pre- and post-programming instructions to assist technicians in completing successful programming events.
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Validate vehicle communication and module programming for new vehicle launches.
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Work with Data File Release Engineers, Serviceability of Design Engineers, Brand Quality, Software VSE's, and other teams to resolve vehicle programming-related issues.
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Assist the Techline Customer Support Center (TCSC) in resolving dealership technician reprogramming issues.
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Prioritize work to meet data delivery schedules.
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Support special projects related to embedded software deployment projects.
