Licensing & Customer Service Specialist

ZF • Warszawa, MZ, PL • 21h ago

Req ID 81564 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.

About the team

You will provide best-in-class technical support, ensure product catalog consistency and smooth licensing flow to achieve business growth targets in collaboration with ZF aftermarket regional and global sales organization

Tasks:

•Answer and solve L2/L3 support requests from the Customer Competence Centre: ensure time-to-response, follow-up on request. Act as L1 for internal customer’s on-boarding

•Support beta-testing phases during product and new features deployment: instruct and guide download and installation process, ensure access to training material, license permission and salesforce synchronization

•Perform product user tests at new release reception: installation, updates, simulation scenarios, report defects and track resolution with engineering team

•Support customer migration from legacy product to new ZF[pro]Diagnostics product for smooth experience from registration to product usage

•Track and report licensees, subscription status for all Tier-1 Diagnostics products

•Prepare, submit and maintain product part number in ZF product catalog for Diagnostics products

•Work directly with Tier-1 Diagnostics Project managers and product owners

•Co-work with Marketing team to ensure documentation technical alignment and consistency

Your profile:

•Bachelor’s degree and 3-5 years of experience in technical support and global rollout and day to day operations of hardware/software/SaaS solutions

•Eager to work in an international environment

•Eager to engage local business teams via good relationship management skills

•Strong problem-solving skills

•Fluent in English (spoken & written)

•German language is added advantage

•Agile mindset

Why join our team?

You will work in an open and transparent corporate culture where ownership, accountability, diversity, and respect are important values. Our employees are passionate about their jobs and believe that team spirit and fun are at the heart of our success. We foster an environment with healthy self-reflection and continuous improvement, where outside ideas are genuinely valued, and every team member can influence decisions and question current norms.

In this stimulating, fast-growing, and challenging environment, we offer you:
• Flexible working hours
• Hybrid mode of work (home office and work on premises)
• Private medical care (Lux Med)
• Life insurance
• Annual bonus
• Mulitisport Card and Cafeteria System

Be part of our team as Licensing & Customer Service Specialist and apply now!

Be part of our ZF team as Licensing & Customer Service Specialist and apply now!

Contact

Artur Polkowski

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