Req ID 72878 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.
About the Team:
Join the Future of Automotive Innovation at ZF!
Are you ready to shape the future of mobility? At ZF, we’re looking for a visionary Passenger Car Network Concept Development Expert to co-create next-generation service ecosystems. In this role, you’ll help design scalable network concepts that align with our global strategy – driving customer loyalty, uptime, and sustainable mobility. If you're passionate about innovation, strategy, and making a global impact, this is your opportunity.
What you can look forward to as Passenger Car Network Concept Development Expert:
- Manage projects to design and deploy global network concepts (e.g. for fleets, intermediaries, multipliers, industry partners) aligned with Division B’s strategic goals.
- Further enhance existing and develop new network concepts and specific modules to expand market reach and enable additional pull effect;
- Prepare workshop concepts for international roll-out, define guidelines and KPIs to support a successful deployment of the concepts;
- Market observation of global offers for service workshop concepts among all relevant market players (distributors, parts supplier, associations etc.);
- Define preconditions & requirements for including industry partners;
- Prepare framework conditions and rules to ensure deployment of consistent brand & customer experience across all members in all regions;
- Define setup, resources and budget plan to implement and execute concept and great corresponding BC;
- Define a global roll out plan in cooperation with regions & BLs and global Marketing.
Your Profile as Passenger Car Network Concept Development Expert:
- Proven experience in IWS (Independent Workshop Strategy) networks or loyalty program strategy – ideally with hands-on involvement in designing, managing, or scaling workshop networks.
- Deep understanding of how IWS models contribute to customer retention, service consistency, and market expansion, especially in the context of passenger car fleets and aftermarket services.
- Strong customer-centric mindset with a clear outside-in perspective and deep knowledge of market dynamics and customer needs.
- Background in workshop concept or network management (from workshop, distributor, fleet, or insurance side), with the ability to translate strategic goals into actionable service models.
- Excellent influencing and leadership skills with the ability to manage cross-functional teams and drive alignment across global and regional stakeholders.
- Fluency in English is essential – you’ll be working in an international environment and collaborating with global teams.
Why you should choose ZF in Warszawa:
- An employment contract in a stable, global company.
- Full onboarding and implementation package – including comprehensive training and support from experienced managers and colleagues to ensure you feel confident and comfortable in your new role.
- Hybrid/remote work model and flexible working hours.
- Access to private medical care (including dental services) and life insurance.
- Cafeteria system and Sport Card.
- Holiday benefit.
- A great working atmosphere – be part of an international team, involved in exciting projects and meaningful tasks.
Be part of our ZF team as Passenger Car Network Concept Development Expert and apply now!
Contact
Izabela Mazurkiewicz - Biçen
