internal title:Customer Competence Center Representative
Your task:
1) Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within ASEAN region.
2) Maintain customer data and processes in ERP/CRM systems,
3) Manage support intercompany pricing, back-orders, and claims.
4) Coordination on order-related communication with the internal teams (SPOKE) on deviations from deadlines.
5) Creation and distribution of evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g. customers), support in analyzing and evaluating data, development of suggestions for optimization. Supply insights to local SPOKE team.
6) Promote and assist with online ordering platforms.
Your profile:
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Minimum 3 years Commercial experience and 3 years customer support
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Demonstrated problem-solving skills
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Experienced in CRM system (Salesforce/SAP)
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Excellent interpersonal, networking and communication skills
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Customer-focused mindset with a passion for delivering exceptional service.
