Organizational area: Commercial
Scope: Italy
Location: Turin/Hybrid
Luxury, sport and style expressed through unique cars. This is Maserati’s mission and it has always pursued that mission by creating high-performance automobiles with timeless Italian style, bespoke interiors, and effortless power with a signature sound.
Maserati has been part of the Fiat Group since 2005 – now Stellantis.
Maserati produces a complete range of unique cars, immediately recognizable for their extraordinary personality. Thanks to their style, technology, and innately exclusive character, they delight the most discerning, demanding tastes and have always been a benchmark for the global automotive industry. A tradition of successful cars, each of them redefining what makes an Italian sports car in terms of design, performance, comfort, elegance, and safety, currently available in more than 70 markets internationally.
Maserati is now looking for new talents to join the #Maserati Team.
MISSION
The Aftersales Business Manager serves as the key interface between Maserati our dealer network, roadside assistance partners, and customers, with a strong focus on elevating the aftersales experience. The ultimate goal: strengthening customer loyalty and maximizing business performance across the network.
Drive operational excellence and customer satisfaction in aftersales by implementing targeted strategies, supporting dealer performance, and championing process improvements. Your work will directly influence customer retention and contribute to the long-term success of the Maserati brand in Italy.
RESPONSIBILITIES AND DUTIES
- Deploy action plans to increase Net Promoter Score (NPS) and overall customer satisfaction.
- Lead the development and implementation of loyalty programs (Extended Warranty, Pre-Paid Maintenance, CRM initiatives, etc.).
- Cascade regional targets to the dealer network and drive commercial and communication initiatives.
- Monitor dealer performance across business lines and product families based on car parc evolution.
- Ensure timely payment collections and define recovery plans with underperforming dealers.
- Communicate and support the implementation of annual commercial policies within the network.
- Review and approve warranty and goodwill claims; conduct warranty audits.
- Manage technical inspections, customer care escalations, and legal cases.
- Supervise Roadside Assistance operations and ensure compliance with service level agreements.
- Oversee recall and service campaigns in coordination with local authorities and the network.
- Monitor spare parts availability and escalate critical issues to Logistics.
- Support new dealer appointments, workshop standards assessments, and terminations.
- Act as a brand ambassador during dealer visits, ensuring commercial alignment and technical support.
- Gather market feedback on product quality and escalate emerging issues.
REQUIREMENTS
- Degree in Engineering or a related technical field (Mechanical, Automotive, Industrial).
- 4–6 years of experience in aftersales in the automotive market.
- Strong knowledge of dealer operations, warranty processes, and customer service.
- Proven ability to manage complex stakeholder relationships with a hands-on, problem-solving approach.
- Fluency in Italian and English (written and spoken).
- Willingness to travel frequently across the Italian market.
- Passion for the automotive world and a strong sense of customer orientation.
OUR RECRUITMENT PROCESS
As a first step, your CV will go through our screening: feel free to customize it to express who you are and to tell us about your most relevant experiences and characteristics.
In case your profile is aligned to the position, the Talent Acquisition team will get in touch with you for a first call where we will know each other; you will tell us something more about yourself and your interest in Maserati, while we will be available to answer your questions.
The selected profiles will meet the HR Business Partner and the Hiring Manager.
Please note that we don’t accept Email-Applications!
WHAT WE OFFER
Being part of the Maserati will give you the chance to work within an international work environment, leading and contributing to different projects in cooperation with cross-region teams. You’ll be able to work remotely and by a flexible schedule, while benefiting from dedicated welfare programs and continuous learning and development opportunities - we make an extensive range of internally and externally run courses available for all our employees. Benefits will be discussed with you by your recruiter during the hiring process.
DIVERSITY & INCLUSION
At Maserati, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.
Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
