As a Collections Specialist - Tier 1, you are responsible for handling inbound collection calls on accounts for all BMW Group portfolios that are between 1 -74 days past due. You use your negotiation skills to find mutually agreeable resolutions and use deductive reasoning to lower the company’s exposure to loss. As primary functions of this role, you document all customer interactions and handle all calls utilizing the Company’s service level standards and in accordance with Fair Debt Collections Practices Act and state regulations. You are responsible for processing payments and working to bring accounts current with solid payment arrangements. Additionally, you follow up with customers as needed and prepare and send documentation within Corporate Guidelines.
This position may require you to work evenings and Saturday hours as needed.
Requirements:
- 6-12 months customer service experience
- Preferences:
- Bachelor's degree
- 6-12 months Collections experience
- 6-12 months Financial Services experience
The pay for this role is: $41,600.00
WHAT YOU CAN LOOK FORWARD TO.
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Specifics: Position reports to a Team Manager, Collections. It is Columbus, OH based. The selected candidate’s Personal Grade (PG) and geographical location will be used as the final components of the salary band assignment. Relocation assistance is not available.
BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
All candidates considered for an offer of employment are subject to the satisfactory completion of a background investigation. Background investigations consist of verification of education, prior employment, credit history, criminal history, references, Division of Motor Vehicle history, and pre-employment drug screen to the extent permissible under applicable state law. (External)
If you are a driven and passionate individual who thrives in a fast-paced, collaborative environment, we want to hear from you! Apply now to join our dynamic team and take the next step in your career.
