Here's your opportunity at Porsche.
The Porsche Center Freiburg sells Porsche, one of the world's most successful sports car brands. Our goal is to continue this success in the future and provide our customers with optimal service. To strengthen our team, we are offering a position as a
Service Manager (m/f/d)
Leadership & Motivation: Leading and developing the After Sales team
Service quality at Porsche standards: You ensure that every customer concern is resolved with the utmost efficiency, competence, and appreciation
Customer Delight: You act as the interface to our customers, nurture relationships, and create genuine brand experiences
Process Optimization: You analyze processes, identify potential, and implement solutions – for maximum customer satisfaction and operational excellence
Human Resources Management: This includes workforce planning, training coordination, and regular team meetings
Customer Acquisition: You plan and implement measures to acquire and retain customers
Key Performance Indicators at a Glance: You regularly record, analyze, and report on relevant KPIs in After Sales – as the basis for strategic decisions
Requirements
Completed technical or commercial training, ideally with further training (e.g., master mechanic, certified service advisor)
Professional experience in automotive After Sales – ideally in the premium segment
Strong leadership skills Organizational skills and communication skills
Strong customer focus, empathy, and entrepreneurial thinking
Enthusiasm for the Porsche brand
For more detail, salary and company information, use the apply link
