Tasks
Oversee the overall performance of the aftersales department, including service, parts, and customer care.
Manage day-to-day operations and develop strategic plans to optimize efficiency and profitability.
Monitor departmental KPIs, ensuring alignment with Porsche's quality and operational standards.
Lead and mentor the team to foster a high-performance culture and ensure smooth collaboration across functions.
Handle budget management and drive initiatives to improve operational outcomes
Deliver exceptional customer service by fostering a culture of excellence within the team.
Address customer concerns promptly and professionally, ensuring maximum satisfaction.
Oversee the development and implementation of initiatives to enhance customer retention and loyalty
Maintain compliance with Porsche’s global standards in all aftersales operations.
Lead local and regional projects aimed at improving aftersales processes and customer engagement.
Collaborate with internal and external stakeholders to implement innovative solutions and best practices.
For more detail, salary and company information, use the apply link
