Tasks
As a Responsible Partner at MHP Americas, you will serve as the strategic leader and senior voice of MHP for several of our most critical client relationships in the Chicago Metro area. You will own end-to-end responsibility for account growth, delivery quality, client satisfaction, and profitability. The Responsible Partner represents MHP’s “One Team” promise to clients—ensuring unified service delivery and trusted relationships that drive measurable business outcomes.
This role is modeled on similar roles at tier-one consulting firms (e.g., SAP Global Account Director, Accenture CAL, Deloitte LCSP), with an emphasis on tight alignment between Sales, Delivery, and Service Units under a single accountable executive.
Responsibilities
Client Leadership
Act as the senior executive sponsor and primary point of contact for the client
Develop strong, trust-based relationships with client C-suite and senior stakeholders
Shape client strategies and translate them into MHP-led transformation programs
Team orchestration
Serve as the integrator across Market Unit (Sales), Consulting Services, and Delivery teams
Ensure alignment of pursuit teams, solution architects, and delivery leadership
Promote a “One MHP” mindset to deliver coordinated, value-driven outcomes
Account Strategy and Growth
Define and execute multi-year account plans and opportunity roadmaps
Lead sales origination, solution shaping, pricing strategy, and proposal development
Drive account-level revenue and margin growth, meeting defines profitability targets
Delivery Oversight and Governance
Ensure successful execution and continuous improvement of in-flight programs
Sponsor delivery reviews and proactively manage risks and escalations
Champion quality, innovation, and client success across all service lines
Commercial and Operational Excellence
Own account level P&L (revenue and gross margin accountability)
Govern all commercial activity across assigned accounts
Maintain CRM and ensure alignment with MHP's Opportunity Management Process (OMP)
For more detail, salary and company information, use the apply link
