Job Purpose:
To provide parts expertise and support to the business, taking a total ownership approach to all parts related activities, including planning and pricing; procurement and inventory management; parts interpretation; order and back order management; reporting, and support and training to the Porsche Centre Network. Ensure all commercial and operational requirements are considered in line with PCGB and PAG company guidelines and procedures.
Core Specific Responsibilities:
Planning
- Input into the formulation of key business strategies related to parts pricing, inventory and support requirements in the UK and Ireland working in close liaison with PAG and PCGB departments
- Utilise data resources and analysis to instigate pricing, inventory and support initiatives for all product categories
- Provide inputs in line with the required timeline for the annual PAG planning processes
- Preparation of materials to support internal and external business activities related to parts, inventory and support
Pricing
- Responsible for parts pricing including mainstream ET/AT parts as well as Porsche Selection; Tequipment and local product ranges
- Liaison with Porsche Centres to discuss specific issues around parts pricing highlighted by price support request system
- Seeking agreement and sign off for pricing driven initiatives where required, through a combination of strong business argumentation and cross-functional support including PAG
- Implementation where appropriate and adherence to PAG pricing guidelines and policies
Inventory
- Manage the processes related to the procurement and delivery of parts from PAG and other suppliers
- Monitor Porsche Centre stock holding and PCGB stock holding taking appropriate action when required to reduce, return, or replenish stock balancing availability and costs and working within agreed targets
- Work with the Global Inventory Management team to process weekly stock and daily express orders for parts supplied by PAG monitoring deliveries and taking appropriate action to resolve any issues
- Manage the processes related to credit/debit notes on parts deliveries and parts returns / warranty to PAG and other suppliers
- Monitor ASR parameters working with the Porsche Centres to amend according to the business requirements.
Support
- Review; develop; map and implement all parts systems, policies and procedures/processes ensuring corporate guidelines and standards are met
- Deal with Customer enquiries from the Porsche Centre Network, advising solutions and managing issues through to full resolution
- Manage the order and back order situation for Porsche Centres ensuring escalations are managed appropriately and relevant communications distributed within the business
- Provide analysis and reporting for all parts categories and key performance indicators for the department taking ownership for improvement initiatives
- Work cross functionally with other internal and external departments ensuring appropriate communication of parts related issues in order to provide exceptional customer service
- Initiate, input and deliver appropriate parts related training programmes for the Porsche Centre Network
- Provide a parts interpretation service to the Porsche Centre Network utilising the appropriate systems and identifying improvements as required
Events
- Supporting the Ownership Department with marketing activities, including but not limited to:
- Attending and supporting marketing events such as Goodwood Revival and the Classic Car Show
- Supporting the organisation of ownership marketing events by ordering the required parts stock, setting up displays etc
Core Accountabilities:
- To understand and assist in the delivery of Business Strategy and Objectives
- Deliver an agreed level of service to the Internal and External Customer, Business Partners and External Suppliers, in line with the Company Values
- Take ownership for personal development needs in anticipation of Business requirements
- Contribute fully within the team, ensuring the right environment is maintained
- Ensure the appropriate level of management control and system exploitation is applied to all relevant systems
- Adhere to company policies and procedures at all times
The above list of core specific responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements.
