At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.
Purpose of the Role:
The Business Analyst will play a vital role within the Product Management Team, acting as a bridge between business needs and product delivery. The focus of this role is twofold: Ensuring the stability and efficiency of business as usual (BAU) operations and driving growth through innovation and strategic enhancements. The Business Analyst will be responsible for managing feedback loops, proactively supporting end users, and ensuring all issues and improvements are effectively captured in the backlog. They will also analyse product performance, identify opportunities for scaling, and help align product development with business objectives.
Principal Accountabilities:
Issue Monitoring & Resolution: Proactively track, manage, and prioritise BAU issues, ensuring rapid turnaround times and minimising disruptions to daily operations.
Backlog Management: Ensure all issues, bugs, and enhancement requests are documented, triaged, and efficiently managed within the backlog. Maintain and balance both BAU issue resolution and new product changes, ensuring an effective pipeline of improvements.
User Engagement & Feedback Management: Frequently interact with end users to capture feedback, understand pain points, and ensure their needs are continuously addressed gathering insights and suggestions to drive product improvements.
End User Support and Service: Act as a key support function for end users, offering guidance, troubleshooting, and proactive assistance to maintain a high standard.
Knowledge, Skills and Experience:
Essential:
Desirable:
Personal Attributes:
