Join our growing US technical support team! We're looking for a hands-on Customer Support Technician who will provide expert assistance to our American customers while collaborating with our UK headquarters. As part of Racelogic's US operation, you'll be key in bridging time zones and ensuring our North American customers receive outstanding technical support.
Your Role:
• Serve as a primary technical contact for US customers during American business hours
• Provide knowledgeable support on Racelogic products through phone and digital channels
• Work closely with our UK team (Racelogic UK) to resolve complex technical issues
• Create and update support documentation for our North American audience
• Participate in product testing and validation programs coordinated with UK headquarters
• Maintain our track map database with US and Canadian racing venues
• Update vehicle CAN database with North American vehicle models
• Develop region-specific solutions for US customer requirements
• Share US market feedback and support trends with our UK technical teams
• Travel to customer sites across the United States when needed
• Deliver training sessions in US time zones (both online and in-person)
• Support the US sales team with technical configurations
• Follow company procedures while adapting to US market needs
• Contribute to a collaborative team environment spanning two continents
Must-Have Skills:
• Experience with customer service software platforms
• Strong digital skills for remote collaboration
• Clear communication abilities (especially important for UK/US coordination)
• Methodical problem-solving approach
• Customer-focused mindset
• Experience with technical hardware and software
• Knowledge of US automotive industry (OEM, Aftermarket, or Motorsport)
An aptitude with CAD, 3D Printing, and mechanical systems would be useful but is not essential.
Education & Experience:
• Technical degree and/or relevant certifications
• CAD/3D Printing experience
• Electronics hardware background
• Software proficiency
For more detail, salary and company information, use the apply link