We have a new opportunity to be part of our IT team in the role of CAD/PLM Support Engineer to provide a dedicated first line support via our PLM service desk, working toward agreed SLAs and conducting root cause analysis.
You will be responsible for:
Providing advice on PLM toolset usage to F1 and non-F1 users.
Assessing and prioritising business requirements in relation to incident and change requests.
Ensuring requests are resolved within agreed SLAs.
Continuous improvement of PLM service desk processes.
Contributing to and maintaining a support knowledge base in support of the PLM service desk.
Performing trend analysis and RCA of service desk requests.
Holding regular reviews of incidents and change requests to assess business impact and risk of not doing.
Supporting infrastructure design, configuration, customisations & workflow creation.
Supporting upgrade and deployment activities.
Facilitating discussions with internal and external stakeholders and solution implementation partners to resolve business process issues with root cause analysis.
Supporting licence renewals, hosting, and monitoring activities.
Interfacing with F1 engineering, AMPT and IT functions supporting the development of business and functional requirements, status updates & enhancements.
What you will need to be successful in this role:
Broad IT Knowledge – specifically on enterprise PLM systems.
Hands-on experience with Dassault Systemes 3DEXPEREINCE platform, including CATIA and ENOVIA products.
Experience with creating, managing, and maintaining product data, including product structures.
Understanding of SLA and Service Delivery.
Good communicator, both written and verbal.
Logical analysis.
Business awareness (business case and business process).
Conscientious.
Seeks to help the organisation and end users.
Organised and disciplined.
Positive, resilient, and calm under pressure.
Exhibits the highest levels of integrity, ethics and personal responsibility.
Able to work independently and collaborate with others.
Analytical, makes decision based on reason and evidence.
Comfortable with transparency.
Able to discuss and debate without being dogmatic i.e., change position based on changing understanding.
Willingness to work additional hours, when necessary, particularly during critical periods or to meet urgent business needs.
Proficient in working within and adhering to the ITIL Framework for Service Design, Transition, and Operation, ensuring best practices in service management.
This is a full-time office-based role based at our campus in Silverstone, with additional requirement to travel to other locations where necessary.
Embark on a journey with the Aston Martin Aramco Formula One® Team to reshape history at our cutting-edge, sustainable campus in Northamptonshire. Combining our rich heritage with innovation, we bring fresh energy to the sport, driven by a commitment to challenge the status quo and dominate the track. With new investment fueling our ambitions, we're seeking talented individuals who share our passion for racing and drive for success. As part of our high-performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private health care, pension plan, life assurance, and benefits like TEDSgroup childcare, cycle-to-work, tech, and car schemes. Plus, you can look forward to an on-site gym with fitness, spin, and yoga classes, as well as a new restaurant offering indoor and outdoor dining.
We are a business that fosters a supportive, inclusive, and compassionate culture, where our team genuinely embodies our core values: Growth, Readiness, Empowerment, Excellence, and Nurturing.
Aston Martin Formula One® Team is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex or sexual orientation. We strive to be a Team that reflects all the communities with which we engage around the world through diversity in the workplace and promoting an inclusive culture in which all team members are respected, empowered and valued.
Aston Martin Aramco Formula One® Team is committed to making sure our selection methods are fair for all. If you would like to request that reasonable adjustments are made, please complete our Request for Reasonable Adjustments form here.
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